Privacy Policy

1. Introduction

SignalDeck AI ("Company," "we," "us," or "our"), operated by Tayron Portillo Salazar in Athens, GA, USA, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Artificial Judgement Engine and related services (the "Service").

By accessing or using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, billing address, and payment information when you register or subscribe.
• API Input Data: Data you submit through API calls for decision processing, which may include business, financial, or operational data.
• Communications: Information you provide when contacting support, submitting feedback, or corresponding with us.

2.2 Automatically Collected Information

• Usage Data: API call logs, timestamps, endpoint usage, response times, and error logs.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies and Tracking: Session cookies for authentication, analytics cookies for service improvement (with your consent where required).

5. Data Retention

• Account Data: Retained while your account is active and for up to 30 days after cancellation or termination.
• API Logs and Decision Records: Retained for 90 days for operational purposes, unless you request earlier deletion.
• Billing Records: Retained for 7 years as required by tax and accounting regulations.
• Audit Trails: Decision audit trails are available for the duration specified in your subscription plan.

After the retention period, data is securely deleted or anonymized.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who assist in operating the Service (payment processors, cloud hosting, email services) under contractual obligations to protect your data.
• Legal Requirements: When required by law, subpoena, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or the public.

7. Data Security

We implement industry-standard security measures including:

• TLS 1.3 encryption for all data in transit
• AES-256 encryption for data at rest
• API key authentication with secure hashing
• Regular security audits and vulnerability assessments
• Access controls and employee training
• SOC 2 compliant infrastructure

While we strive to protect your information, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and API keys.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate personal data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request a machine-readable copy of your data.
• Opt-Out: Opt out of marketing communications at any time.
• Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise these rights, contact us at info@iquelo.com. We will respond within 30 days.

9. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for authentication and security. Cannot be disabled.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Help us understand how users interact with the Service (can be disabled in your browser settings).

We do not use advertising or third-party tracking cookies.

10. International Data Transfers

The Service is operated from the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States where data protection laws may differ from those in your country.

By using the Service, you consent to such transfers. We take appropriate safeguards to protect your information in accordance with this Privacy Policy.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the CCPA:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (with exceptions)
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at info@iquelo.com.

12. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

13. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We may also notify you via email for significant changes.

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.